FAQ

Frequently Asked Questions

Q: How can I contact Customer Service?
A: The quickest option is to use our Chat feature from our Home page, which is powered by AI and offers several self-serve options. Our Agents are available 8AM - 10PM EST 7 days a week. You can also send us an email using our Contact page.

Q: How can I get a status update on my order?
A: Click open our Chat and click "Track my Order" under instance answers. Enter your email and order number. 

Q: How long will it take for my item(s) to ship?
A: Most of our products will ship within 2-4 business days. Please review our Shipping Policy for more information.

Q: Do you offer refunds?
A: Yes, we offer a 30-day return policy. Please review our Refund Policy to check eligibility and additional requirements.

Q: Do you offer discount codes?
A: We publish our sales and discount codes at the top of our Home page. Please contact us for questions or bulk discount requests.

Q: Are your products CA Prop 65 compliant?
A: Our POD partner is certified with the OEKO-TEX Eco Passport Certification. This independent certification system ensures that chemicals, colorants, and auxiliaries used in the textile and leather industries meet strict standards and are safe for human health. Through a rigorous multistep process, each ingredient in our products is thoroughly analyzed to ensure compliance with these requirements.